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Integrations FAQ

Integration setup & status

Can I add multiple render URLs or duplicate integrations for one template?

No - Plainly does not offer duplication of integrations, but you can achieve similar functionality by using a project-level render trigger. This allows you to manage renders for multiple templates within a single integration setup.

  1. Set up the render trigger on the project level.
  2. Pack all your compositions, with various dimensions / versions, inside a single After Effects project and upload it to Plainly.
  3. Create one or more Plainly templates that reference compositions from that AE project.
  4. Invoke renders per-template (or batch-invoke multiple templates) using the project-level render trigger.

You can also take advantage of features like multi-template batch rendering to render multiple templates in one go.

My integration isn’t working or shows as paused. What can I do?

If your integration appears paused or not responding, it’s likely an external issue (for example, downtime or rate limits from the connected service). Unfortunately, this is not something we can fix directly.

You can always check the current status of our integrations and API services on our Status Page .

Why do thumbnail URLs sometimes break or include commas when using in integrations?

This happens because Slack only supports plain text fields when sending data through a webhook. Plainly, however, sends a JSON payload that includes an array of thumbnails.

Since the number of thumbnails varies between renders, it’s not possible to flatten this data into a simple text field. If you’re seeing commas or formatting issues in Slack messages, it’s a limitation of how Slack handles incoming data, not something we can modify on our end.

See our guide on handling thumbnail URLs for more details.

Webhooks & automation

I trigger Plainly render through an HTTP request. How can I use an HTTP request in a way that I only get notified once the video is rendered?

What you need to do is setup notification once the rendering is finalized, as of course there is some time needed to process the render. The notifications are set using webhooks, basically the process is easy:

  • You specify the HTTP webhook where Plainly should send a request once render is done (or errors out)
    • This can be done either on each render submission in webhook filed or in the default render options of the template
  • Once the rendering is done, the webhook will be called with all the data about the render including the URL of the final video

You can find more details on how to set up webhooks here and in our API documentation .

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